Terms of Service

1. Acceptance of Terms

By accessing or using Social Exchange (“the Platform,” “we,” “our,” or “us”) at socialexchange.co or any associated services, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, please do not use the Platform. These Terms apply to all users, including organizations, volunteers, local businesses, and sponsors.

2. Description of Service

Social Exchange is a community impact network that enables:

• Organizations to post and manage volunteer events and connect with sponsors.
• Volunteers to discover and sign up for community service events, earn verified Karma, and redeem eligible perks.
• Local Businesses to offer discounts and perks that verified volunteers can redeem with available Karma.
• Sponsors to fund volunteer events and track measurable community impact.

3. User Accounts

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

You must be at least 13 years of age to use the Platform. Users under 18 must have parental or guardian consent.

4. Karma Points

Karma points are verified community credit awarded to volunteers upon verified completion of volunteer activities. Karma is not cash, cryptocurrency, an investment, or transferable value. Karma points:

• May be redeemed for eligible perks offered by participating local businesses on the Platform.
• Cannot be purchased, traded, sold, or exchanged for cash.
• Are non-transferable between accounts.
• May be modified, adjusted, or discontinued at our sole discretion with reasonable notice.
• Are forfeited upon account termination for cause.

5. Organizations and Events

Organizations are responsible for the accuracy of event listings, volunteer communications, and compliance with all applicable laws including labor, safety, and nonprofit regulations. Social Exchange is a technology platform and does not supervise, endorse, or bear responsibility for the activities of any volunteer event. Organizations that collect volunteer hours for grant reporting purposes are solely responsible for verification of those hours.

6. Sponsorships and Payments

Sponsorship transactions are processed through third-party payment processors. Social Exchange may retain a platform fee on transactions as described at the time of checkout. All fees are disclosed prior to confirmation. Refund eligibility depends on event status; contact us within 7 days of a transaction if you believe an error occurred.

7. Prohibited Conduct

You agree not to:

• Post false, misleading, or fraudulent event listings or profiles.
• Claim Karma for volunteer hours not actually completed.
• Use the Platform for any unlawful purpose.
• Harass, threaten, or harm other users.
• Attempt to circumvent our systems or scrape data without authorization.
• Impersonate another person or organization.

8. Intellectual Property

The Social Exchange name, logo, and Platform content are our intellectual property. You retain ownership of content you submit (event descriptions, profile information, etc.) but grant us a non-exclusive, royalty-free license to display and distribute it on the Platform for the purpose of operating the service.

9. Disclaimers and Limitation of Liability

THE PLATFORM IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND. WE DO NOT GUARANTEE THE ACCURACY OF EVENT LISTINGS OR USER CONTENT. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL LIABILITY FOR DAMAGES ARISING FROM YOUR USE OF THE PLATFORM, INCLUDING INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.

Social Exchange is not responsible for injuries, accidents, or any other incidents that occur during volunteer events. Volunteers participate at their own risk and should confirm event safety measures with the organizing entity.

10. Termination

We reserve the right to suspend or terminate accounts that violate these Terms, with or without notice. You may delete your account at any time by contacting us. Upon termination, your Karma balance and event history may no longer be accessible.

11. Changes to Terms

We may update these Terms from time to time. We will notify registered users of material changes via email. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts of San Francisco County, California.

13. Contact

Questions about these Terms? Email us at legal@socialexchange.co.